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Building Inspections

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1. When is a building permit required?
2. Why are building permits needed?
3. What does a permit cost?
4. Who can prepare the plans?
5. How do I schedule inspections?
6. What information is required on the plans?
7. What are the building codes?

Community Development & Planning

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1. What is zoning?
2. What is my property zoned?
3. Can I build a shed or accessory structure on my property?
4. How do I subdivide my property?
5. How many animals can I have on my property?
6. What easements do I have on my property?
7. What is the difference between an easement and a setback?

Finance

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1. What are the primary tax revenue sources for the City?
2. What is the calendar for the budget process?

Library

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1. How do I log into my account?
2. What is my password?
3. Are you connected to other libraries such as Lehi or American Fork?
4. I renewed something! Why does do I still have fines on it?
5. Why do I have to have my library card to check things out?
6. Can I request something from another library through you?
7. Can I request the library purchase something?
8. Why do you require registrations for Storytimes when other libraries don't?
9. Are you ever going to get any bigger?
10. I can't find an item I had checked out. What do I do?
11. If we lost or damaged an item can we just replace it?

Miscellaneous

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1. How do I stay updated about what's going on in Highland?
2. How do I get a dog license?

Parks & Recreation

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1. How do I sign up my kids for a recreation program?
2. How do I reserve a park?

Public Works

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1. When does the city turn on and shut off the Pressurized Irrigation system?
2. I’m installing a water softener and need to know the hardness of my culinary water is.
3. What are the city's policies for parking in regards to snow removal?
4. How does the city decide where to plow during snow removal?
5. My street hasn't been plowed. How do I report that?

Recorder's Office

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1. How do I register to vote?

Utlities

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1. How can I sign up for automatic payments and/or paperless billing?
2. When is garbage day?
3. When is recycle day?
4. My garbage can is broken—what do I do?
5. My trash didn’t get picked up.
6. How do I order another recycle or garbage can?
7. Why doesn’t the city issue free dump passes anymore?
8. How can I dispose of green waste?
9. I don't understand my utility bill.