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Utility Payment Due Date
Payments are due and payable when rendered and become delinquent after the 20th of the month. Payments received after the 20th of the month may result in a 1.5% late fee for each month the bill remains unpaid. If the 20th day of the month falls on a weekend or a holiday, the payment is still due on the 20th.

Individuals called to active military service may qualify for a waiver of utility fees. Please contact us for eligibility requirements. 

Payment Methods
Utility Drop Box
The utility drop box is located at the north side of City Hall at 5400 West Civic Center Drive.

Online Utility Bill Payments
The online bill payment option saves time and provides flexibility. Current and past statements may be viewed using Xpress Bill Pay. With an internet connection and an email address, bills may be paid online using EFT, debit, or credit card. Please visit Xpress Bill Pay for more information and to pay your bill.

Direct Pay
With this option, residents may automatically pay the monthly utility charge from a  checking or savings account via Electronic Funds Transfer or EFT. There are no checks, no stamps, and nothing to drop off. It’s automatic, free, and easy. A monthly statement will still be sent to each resident. Please fill out the Direct Pay Authorization Form completely and return it to Highland City.

Payment Problems
When difficult circumstances arise that prevent you from paying your bill in full, please contact us to make payment arrangements. A $20 service charge may be applied per payment that is returned and not honored by your bank for non-sufficient funds. Each account is then subject to immediate shut-off procedure.

Failure to pay your utility bill for a period of 30 days or having an excessive balance may result in discontinuance of services. A reconnect fee of $80, a 10% penalty, and payment of all outstanding balances must be paid in full before services will be restored. Services will not be restored after hours.