Show All Answers

1. How can I sign up for automatic payments and/or paperless billing?

Set up an account through Xpress bill pay by visiting our home page or clicking

here.

2. When is garbage and recylcing day?

Garbage collection is Monday, Tuesday, and Wednesday.  Please see the route map for your specific pickup day.

Recycling collection is every other week. See the Recyclable Calendar and Acceptable Items (PDF) handout.

3. My garbage can is broken—what do I do?

Contact Waste Management directly at (888) 496-8824

.

4. My trash didn’t get picked up.

Contact Waste Management directly at (888) 496-8824

.

5. How do I add or remove a recycle or garbage can?

Contact Highland City at (801) 756-5751

or fill out our online Garbage and Recycle Can Change Application. If service is terminated earlier than 12 month, you will be assessed a $10.00 retrieval fee per cart removed.

6. I don't understand my utility bill.

Highland City bills one month ahead except for culinary water. Culinary water meter readings are from the 15 through the 15. Utility bills should arrive around the 1 of the month for that month and are due on the 20. For more questions, please call us at 801-772-4523.

7. Why doesn't the City offer curbside green waste?

In 2012 the City explored the possibility of adding curbside green waste removal. At the time we needed about half of Highland’s homes to sign up to add the service and there wasn’t enough interest. In addition, right now there is not a good disposal location for green waste. In the past, Timpanogos Special Service District took green waste, however, that service ended in June of 2020. When an alternative green waste disposal avenue becomes available, the City is open to again looking into the possibility of adding the service. In the interim, if you need an extra garbage can to dispose of your green waste, contact Highland City at (801) 756-5751

or fill out our online Garbage and Recycle Can Change Application. Having some amount of green waste in normal garbage landfills is helpful as the organic material helps other waste break down. Please note that if you do not keep a can for 12 months, there is a $10 retrieval fee.

8. Why doesn’t the city issue free dump passes anymore?

In an effort to cut costs, the City Council voted to cancel dump passes.